Pick up of Goods

Goods purchased online for in-store pick up must be collected in person. The credit card holder is the only person authorised to purchase and collect goods. The following ID is needed to collect the goods in person:

• Your credit card (Card used to buy the tickets)
• Valid photo ID
• Your signature is required upon collection of goods.

Sydney Equestrians own delivery service

Deliveries are to selected area only (refer to FAQ’s for areas and days). Due to the expense of raising invoices and freight charges a minimum of four (4) items will apply to all invoices set for delivery within Sydney Equestrians own delivery service area. Deliveries with less than four items may incur a extra delivery charge. No goods will be shipped until all payment has been cleared in our bank account. This applies to all payment methods unless prior arrangements have been made with the Sydney Equestrian Supplies Pty Ltd Management. If you have an account with Sydney Equestrian Supplies no goods will be shipped if your account is outside of the trading terms.

Mail Order

Our preferred method of delivery is by Star Track Express Courier Service. Variations in actual post costs charged to the customer may vary in accordance with order value. We do subsidise delivery costs for larger orders. Customers are advised by email of any delivery charges prior to despatch.

Goods are despatched uninsured unless otherwise arranged and insurance requested by the customer. Any claims are with the carrier and no responsibility Sydney Equestrian Supplies for goods is accepted after delivery to appointed carrier or post office.

Insurance is available through Star Track Courier Service and can be taken out at the customer’s request. All claims and liabilities for loss in transit or damaged goods is through the carrier only. We do not automatically issue insurance unless you specify. Customers are responsible for paying any freight charges incurred by refused shipment and unclaimed goods. We will make every effort to deliver on time. Absolutely EVERY effort is made to package goods suitable for safe transit. We undertake to despatch goods within 48 hours (excluding weekends) and should there be any delays the customer will be notified. No goods will be shipped until all payment has been cleared in our bank account. This applies to all payment methods unless prior arrangements have been made with the Sydney Equestrian Supplies Pty Ltd Management.

Need a Quote on Freight (This may be for more bulky goods e.g. feeds etc.)

Large bulk orders including bulk feed/hay orders, heavy machinery and equipment that is not within Sydney Equestrians own delivery service area can be despatched via Star Track Express Courier Service and subject to delivery conditions of that carrier. In some cases it may more cost effective to get a quote from other freight companies, in this case select the box and Sydney Equestrian Supplies friendly staff will get a quote.

If you wish to return an item because you have changed your mind about your purchase, Sydney Equestrian Supplies will offer you an exchange voucher or refund provided that:

• You return the item within 28 days of purchase;
• The item is in re-saleable condition including that:
• It is in its original packaging, including instruction manuals and all accessories;
• It is unworn, unopened, unused and in its original condition;
• Any sew-in labels are still attached; and
• The product is not one on which a change of mind return is not available (see below).
• Your Tax Invoice

If these requirements are not satisfied Sydney Equestrian Supplies reserves the right not to offer an exchange voucher or refund for change of mind returns.

Goods on which a change of mind return is not available

Sydney Equestrian Supplies will not accept the return of items from the following categories under the change of mind returns policy under any circumstances:

• Gift cards
• Clothing

These products can still be returned if they are faulty, not fit for purpose or do not match the sample or description.

Sydney Equestrian Supplies will accept product returns and provide you with an exchange voucher, refund or repair where:

• The product is faulty or is not of acceptable quality, or
• The product is not fit for its intended purpose, or
• The product does not match the sample or our description

You can present your proof of purchase.

Please note, in the case of motorised products or saddlery Sydney Equestrian Supplies may elect to return the product to the manufacturer's repair agent to determine the nature of the problem. If the product is determined to be faulty, not of acceptable quality, not fit for purpose or not matching a description or sample Sydney Equestrian Supplies will offer a repair, exchange voucher or refund.

If you cannot present your Sydney Equestrian Supplies register receipt or other acceptable proof of purchase Sydney Equestrian Supplies reserves the right not to offer a refund or exchange.

Sydney Equestrian Supplies reserves the right to:

Assess the condition and age of returned goods prior to providing a repair, exchange or refund. This may result in a repair, exchange or refund being refused.

Please note:

Your original Sydney Equestrian Supplies receipt is the best form of proof of purchase
Refunds will be issued using your original payment method
Gift cards are not redeemable for cash or refundable

We also recommend contacting Sydney Equestrian Supplies Customer Service on 0245 799 265 who will be able to answer any queries you may have.